Product Returns
At Marie-lu, customer satisfaction is our top priority. If for any reason you are not completely satisfied with your purchase, you can return the products within 14 days from the date of receipt.
Return Conditions
Product Condition: Products must be returned in their original condition, unused, unsoiled, and with all tags attached.
Original Packaging: Products must be returned in their original packaging.
Proof of Purchase: Please include the receipt or invoice with your return.
Return Procedure
Contact Us: Contact us via email at info@marie-lu.com or by phone at 698 9479547 to inform us of your return.
Packaging: Carefully package the product and return it.
Shipping: Send the package using a reliable shipping service that provides a tracking number. Return shipping costs are the responsibility of the customer.
Refunds
Once we receive and inspect your return, we will notify you via email about the approval or rejection of your refund. If approved, your refund will be processed via the original payment method within 7 business days.
Note that the order’s shipping charge & “cash on delivery fee” cannot be refunded.
Product Exchanges
If you wish to exchange your product for another, please follow the return procedure above and place a new order for the desired product.
Defective Products
In the event you receive a defective or incorrect product, please contact us immediately for a replacement at no additional cost.
Contact Us
For any questions or clarifications regarding our return policy, please contact us at info@marie-lu.com or by phone at 698 9479547. We are here to assist you.
Thank you for choosing Marie-lu for your shopping.